Terms & Conditions — Embed Review

TERMS OF SERVICE

These Terms of Service apply to the CatMellow online store. By accessing the store or placing an order, you agree to these terms. Nothing in these terms limits mandatory consumer rights that apply to you.

1. Eligibility and account information

You must have the legal capacity required to enter into a contract in your country or use the store with the consent and supervision of a legal guardian. Account, contact, billing, payment and delivery information must be accurate and kept current.

2. Products and sizing

We make reasonable efforts to display product images, colors, materials, measurements and descriptions accurately. Screen settings and normal manufacturing tolerances may cause minor differences. Measure your pet and review the size guide before ordering. Weight ranges are secondary guidance and do not guarantee fit.

3. Orders and cancellation

Submitting an order is an offer to purchase. An order is accepted after valid payment and our confirmation. We may reject or cancel an order before dispatch because of unavailable inventory, an obvious pricing or description error, suspected fraud, delivery restrictions or legal requirements, and will refund any amount collected for the cancelled item to the original payment method.

You may request cancellation until the order is fulfilled and dispatched. After the parcel is handed to the carrier, the Refund & Return Policy applies.

4. Prices, payments and taxes

The price, shipping charge and currency shown at checkout control the order. Use only a valid payment method you are authorized to use. Standard DDP Shipping to the United States and Canada includes customs clearance, import duties and import taxes as described in the Shipping Policy.

5. Shipping and delivery

Orders are fulfilled through our designated fulfillment network. Available destinations, shipping fees, processing time and transit estimates are stated at checkout and in the Shipping Policy. Delivery dates are estimates and may be affected by customs inspections, weather, carrier disruption, peak periods, public holidays or force majeure. Customers must provide a complete and accurate delivery address.

6. Returns, refunds and product issues

The return window, item-condition requirements, return authorization, shipping responsibility, refund timing and damaged or incorrect item process are set out in the Refund & Return Policy, which forms part of these terms.

7. Acceptable use

You may not use the store for unlawful, fraudulent, infringing or abusive activity; transmit malicious code; collect personal information without authorization; interfere with store security or operation; or bypass access controls.

8. Intellectual property

Unless otherwise stated, the CatMellow brand, store text, images, graphics, videos and layout belong to us or the relevant rights holder and are protected by applicable law. They may not be copied, modified, published or used commercially without permission.

9. Third-party services and Shopify

Payment, delivery, social-media and other third-party services are governed by their own terms and privacy notices. Shopify provides the technology platform for this store, but the sales contract is between the customer and CatMellow.

10. Privacy

We process personal information according to the Privacy Policy. Shopify and service providers needed for payment, delivery, customer support and compliance may process relevant information, including across borders, as described in that policy.

11. Errors and service availability

The store may occasionally contain typographical errors, delayed inventory information or temporary interruptions. We may correct information promptly. Established consumer orders will be handled under applicable law and these terms.

12. Liability

To the extent permitted by law, we are not responsible for indirect or consequential loss that was not caused by our breach or fault. No limitation in these terms excludes responsibility that cannot legally be excluded, including mandatory rights relating to defective goods, refunds, replacement, personal injury, fraud or intentional misconduct.

13. Governing law and changes

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the UK. We may update these terms to reflect legal, service or business changes; updates do not retroactively reduce rights under an existing order.